After testing AI customer service platforms for years, I’m seeing a real shift...

https://articlegrovey.com/s/iFo-LHN417dWdrMXwiuKm

After testing AI customer service platforms for years, I’m seeing a real shift in 2026. Teams now hit 70% automation within a week, but it’s not about bots fully resolving issues—it’s about smart assist that speeds reps up