Listen without rushing to fix things. Ask what would help today and offer one...

https://wiki-byte.win/index.php/How_Do_I_Talk_About_Boundaries_Without_Making_It_Sound_Like_Punishment%3F

Listen without rushing to fix things. Ask what would help today and offer one small step: “Want me to sit with you while you call?” Set boundaries, too. Check in again later, since support can take more than one conversation.