Onward Appliance Repair: 10 Things I Wish I'd Known Earlier
http://www.4mark.net/story/1316110/15-people-you-oughta-know-in-the-appliance-repair-service-industry
When an appliance stops working it is either in the middle of doing what it is supposed to do or declines to start. A dishwasher will drop in the middle of the cycle, a washing maker does not finish the spin cycle