Voice AI can give wrong answers when it misunderstands input or fetches...

https://www.beacon-bookmarks.win/voice-ai-can-sometimes-mix-up-details-leading-to-frustrating-customer

Voice AI can give wrong answers when it misunderstands input or fetches incomplete data. A simple way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation