Voice AI can mess up answers when it misunderstands or guesses without real...

https://fun-wiki.win/index.php/The_Best_Way_to_Confirm_an_Order_ID_on_a_Phone_Call:_A_Guide_for_Voice_Agents

Voice AI can mess up answers when it misunderstands or guesses without real data. A simple way to catch mistakes is using readback: having the system repeat order IDs back to customers for confirmation