Waking up to a coordinated 1-star attack is a nightmare for any business owner....

https://mike-wiki.win/index.php/Negative_Review_Response_Mistakes:_What_You_Should_Never_Say_to_an_Angry_Customer

Waking up to a coordinated 1-star attack is a nightmare for any business owner. I’ve been there—I watched a brand’s Google rating slide from a 4.6 to a 4.1 in just two days. It’s not just a vanity metric; it directly impacts your bottom line